Terms & Conditions
To allow us at Supremesoles Podiatry to provide the best podiatry service to all of our patients, we operate the following practice policy. Please read it carefully and do not hesitate to contact any member of staff should you require any further explanation of its contents.
1. Clinic Director
The Clinic Director is Sabreena Hussain. She can be contacted by telephone at 0121 770 3040, by email at contact@supremesolespodiatry.co.uk, or in writing to: 33 Alcott Lane, Marston Green, Birmingham, B37 7AT.
At Supremesoles Podiatry, we aim to provide the best possible service to all patients and visitors. However, we accept that mistakes can occur and will do our best to correct them. If the clinic has failed to meet your expectations in any way, please inform a member of staff and we will address the issue. The clinic operates a formal complaints procedure, and in the unlikely event of a complaint, it can be forwarded to the appropriate regulatory body.
2. Informed Consent
As a patient, you have the right to know, and practitioners have an obligation to provide, information about your condition to enable you to take part in decisions about your care. This is known as informed consent.
Your healthcare professional will explain everything clearly, but if you are unsure, please ask. You may also be asked to sign consent forms to confirm you understand the risks or benefits of specific procedures. You have the right to withdraw consent at any time verbally or by emailing us at contact@supremesolespodiatry.co.uk.
3. Behaviour Policy
For the protection of our staff, aggressive, violent, insulting, or offensive behaviour by patients or accompanying persons will result in discharge from the clinic.
4. Responsibility for Dependents
Children or those with special mental health needs attending the clinic remain the responsibility of a parent, guardian, or carer. The clinic will not take responsibility for accidents or injuries caused due to improper supervision. Any damage caused in such circumstances may be charged.
- Children under 16 or those with special mental health needs will not be treated without a suitable chaperone present.
- Payment for care is due immediately at the time of service. Payment can be made by cash or credit/debit card. Patients undergoing a programme of care may pay for blocks of treatment sessions in advance if they wish.
- Patients with private health insurance are advised to check policy details before treatment. A confirmed authorisation number is required before your appointment so we can invoice your insurer. Without this, payment will be required after your appointment. An invoice will be provided for reimbursement.
- Patients wishing to cancel appointments must give at least 24 hours’ notice. The clinic reserves the right to charge for late cancellations. Repeated missed appointments may result in full fees being charged.
YOUR DATA AND PRIVACY POLICY
Under GDPR, we are required to inform patients how we process your data and confirm that Supremesoles Podiatry is the data controller. If you wish to contact us, please use the details above.
a) As part of your patient record, we retain information for consultation, examination, and treatment notes. This includes your name, date of birth, address, and relevant medical history to provide podiatry care. The legal basis for processing your data is our contract with you.
b) Paper records may be transferred to secure digital software (Cliniko) and stored while you remain a patient and for up to eight years afterwards.
- All information is treated as confidential and will not be shared without your consent.
- Records are stored both manually and electronically and are only accessible to authorised clinic staff involved in patient care.
- Your practitioner may need to correspond with your GP or other healthcare professionals in your best interest. You may withhold consent if you do not wish this to occur.
- You have the right to access your data under GDPR, including viewing your notes and copies of correspondence.